customer service Archives

Dear Amazon Kindle Support

Today Amazon have released a new version of their Kindle for iOS App (3.0.1). This must be a direct response to some feedback I have sent over after the last update (3.0 for Retina and Amazon Cloud Integration). The previous update didn’t show new content after I had purchased it.

I love my Kindle, and I love my content. And I love the Kindle App on all my other devices: I can read on anything I happen to have with me: Kindle, iPad, iPhone, Laptop. That rocks!

Here’s a slightly annoying email thread I had with Amazon’s low level support who clearly didn’t understand the issue I was bringing up – from one developer to another.

Read moreDear Amazon Kindle Support

Apple gave me a brand new iPad today – NICE!

I’ve been witness to Apple’s amazing customer service today: My iPad had a minor screen problem, I bought it in a different country and didn’t have my receipt with me – and they’ve replaced it with a brand new one!

Cudos to all those involved and the mastermind behind creating a customer experience that’s second to none.

Read moreApple gave me a brand new iPad today – NICE!