I couldn’t help myself to yet another response later that day:
It’s just a friendly bug report. All I’m asking is that you please forward this to the app development team: new content does not show up under the Cloud tab in the new version 3.0. Only uninstalling and reinstalling will do this. That’s the bug.
It’s not me, it’s not my device, and no online chat is going to rectify this. The app asks for feedback, and here it is. Previous versions worked fine, the new version has a bug.
Ah, looks like the US support team have kicked when they replied for the last time:
Thank you for sending us these comments in regard to the Kindle for iPad app.
Customer feedback like yours helps us continue to improve the service and products we provide, and we are glad you took time to write to us. I have sent your comments to the business team.
Please feel free to forward further comments and suggestions about Kindle to email@example.com . Each suggestion will be read and taken into consideration.
Thanks for your interest in Amazon Kindle.
This is an open admission that “any answer is better than no answer”.
But you can’t be seen to say
“Look Jay, I know you’re a friggin nerd, but I have no idea what you’re talking about, not am I in the least bit interested in actually fixing the issue. I’m here to click a button every once in a while, but I’m not actually working FOR Amazon. I’m working for Rajneej Enterprises, and all I’m employed to do is click a button once every so often so it looks like Amazon’s response time and customer record is second to none. Have a superb day, whoeverthehellyouare, and I sincerely hope next time one of my other 4000 colleagues in this open plan office will deal with your query.”
That said, today Amazon have actually released Version 3.0.1 for the Kindle App – which solves my original issue of new content now showing up.
So thanks for fixing this, Amazon – I really appreciate it and I knew it would only be a matter of time.
Maybe next week we’ll sort out the minor customer support issue, or perhaps send “Kindle Feedback” to a different mailbox than just to firstname.lastname@example.org